Resources and FAQs

How can I request a new login?
Email support
How are rents calculated?

Rents are calculated through a multivariant regression analysis, using rental data specific to the Housing Authority. For more information download the detailed data below.

Download data
How often are rents updated?

Rents updated 01/10/2020. Utility Allowances updated 01/10/2020.

Who do I contact for support?

For questions, bug fixes, and inquiries, use the below link to email support.

Email support
EXPORT SEARCHES
FAQ
How do I find a previous search?

Select the ‘See Recent Searches’ button above the search bar. A pop-up will open with all your recent searches. Select a previous search,and the input parameters from that search will populate the search bar.

How do I generate a PDF for export?

Once you have filled out all the required search fields, the option to generate a report will appear alongside the search button. Once selected, the generate report button will produce a PDF report that can be printed or saved.

How do I find a previous search?

Select the ‘See Recent Searches’ button above the search bar. A pop-up will open with all your recent searches. Select a previous search, and the input parameters from that search will populate the search bar.

What browser should I use?

The Rent Reasonableness Estimator works best on modern browsers; it should not have any issues on Safari, Chrome or Firefox. It may run into compatibility issues on older versions of Internet Explorer.

What should I do if the map shows my property in the wrong location?

In rare cases, for instance when a property is located on a newly built street or is extremely remote, the map may show the property far from its actual site. If this happens, double check the address you input, and then test a neighboring address. Older properties and well-established streets are generally easier for address locators to identify.

What happens if I leave a search field blank?

If any required inputs for the rent reasonableness calculation are missing, the estimator will not run. Without this information, the estimator cannot produce an accurate rent. You can confirm that you have filled out all of the required information by checking that none of the information input boxes are outlined in red.

What is your methodology?

We collect data from multiple proprietary sources for units rented within the past year in or around the study area. This is to ensure full spatial and temporal coverage using the most recent rental information available. Depending on the region, this sample size typically ranges from several thousand to about twenty thousand properties. We comb the data to remove sites with incomplete information or luxury sites outside the scope of the HCV program. Once clean, we build a regression using parameters drawn from a combination of previous research, client requests, and observed market trends. It includes markers for unit size, amenities, and neighborhood characteristics. This model is tested and refined to fit the dataset and is then pushed to the user interface.